HealthDirect Support
Video consultations, prescriptions and your health record, in one app.
Call 999 in the UK, or your local emergency number. For urgent but non-emergency advice in the UK, call 111.
Contact us
Email support@neuralsignal.co.uk. Tell us your account email address and what happened, and we will come back to you.
Common questions
How do I delete my account?
In the app: Profile → Settings → Delete Account. This removes
your account and personal details. Clinical records created during your care
are retained where the law requires medical records to be kept — see the
privacy policy.
How do I get a copy of my records?
Records → Export produces a PDF of your health summary. You can
also download any individual prescription, lab report or imaging report.
My video consultation will not connect.
Check that HealthDirect has camera and microphone permission in iOS Settings,
and try Wi-Fi if you are on a weak mobile signal. The call stays open until
your clinician joins — leaving and rejoining is safe.
I did not get my appointment reminder.
Notifications need permission in iOS Settings → HealthDirect. Reminders
also appear in the app under Notifications.
Something looks wrong in my record.
Message the clinician who added it, or email us. Clinical entries are changed
by the clinician who wrote them, not by support.
Privacy
What we hold and who can see it is set out in full in the privacy policy.