Terms of Service

Last updated 1 September 2026 · NeuralSignal Corporation Limited

1. Who we are and what this is

HealthDirect is an app and service operated by NeuralSignal Corporation Limited ("we", "us"). It lets you book and hold remote consultations with registered clinicians by video, voice or message, and keeps the records that come out of them — prescriptions, test results, scan reports and notes — in one place. By creating an account you agree to these terms and to the privacy policy.

2. Who can use it

You must be 18 or over and able to enter a binding agreement. A parent or guardian may add a child as a family member and manage the child's care on their behalf; the adult remains responsible for the account.

3. Clinicians and clinical care

Consultations are provided by clinicians who are registered with their professional regulator and who exercise their own clinical judgement. The clinician, not HealthDirect, is responsible for the advice, diagnosis and treatment given in a consultation. HealthDirect provides the platform that connects you, holds the record, and takes payment on the clinician's behalf.

A clinician may decline to treat, may decide that a remote consultation is not appropriate, and may refer you to in-person care. Whether a prescription is issued is always the clinician's decision.

4. Information in the app is not a diagnosis

The symptom checker gives general health information and suggests which kind of clinician to see. It does not diagnose and it does not replace a consultation. Vitals, trends and content shown in the app are for your information; act on them with a clinician. Never disregard professional medical advice because of something shown in this app.

5. Your account

Keep your sign-in details to yourself and tell us at once if you think someone else has used your account. You are responsible for what is done through it. You must give accurate information; a consultation given on false information can be unsafe. You can lock the app with Face ID or a passcode from Settings.

6. Bookings, fees and cancellation

Booking a consultation creates an invoice for the clinician's fee, shown before you confirm. Payment is taken by card through Stripe; we never see your card number. If you cancel a consultation you have paid for, the payment is refunded to the original card automatically — the refund appears on your statement within the timeframe your card issuer allows, usually five to ten working days. Cancelling a consultation you have not yet paid for voids the invoice. A clinician may also cancel, in which case any payment is refunded in full.

If a technical failure on our side stops a paid consultation from taking place, tell us and we will refund it.

7. Acceptable use

Do not use HealthDirect to obtain medicines for anyone other than the patient named on the account, to harass or abuse clinicians or staff, to upload content that is unlawful or that you have no right to share, or to interfere with the service or other people's use of it. We may suspend or close an account used in these ways.

8. Your records and your content

What you upload and the messages you send stay yours. You give us the right to store and display them to you and to the clinician you share them with, which is what the service needs to work. Clinical records are retained for as long as the law requires and are set out in the privacy policy.

9. Availability

We aim to keep HealthDirect available at all times but cannot promise it will be uninterrupted. Video and voice calls depend on your connection and device. We may change or withdraw features, and we will give reasonable notice of changes that materially affect you.

10. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under the law of England and Wales. Subject to that, we are not liable for loss that was not a foreseeable result of our breaking these terms, and our liability to you for any claim is limited to the fees you have paid through HealthDirect in the twelve months before the claim arose. Clinical responsibility for a consultation rests with the clinician who gave it, as set out in section 3.

11. Closing your account

You can delete your account at any time from Settings → Account. Your identity is removed from our systems immediately; clinical records are kept for the period the law requires, attributed to a deleted user. We may close an account for breach of these terms, and will tell you why.

12. Changes to these terms

If we change these terms, this page changes and the date above updates. Changes that materially affect you are notified in the app before they take effect. Continuing to use HealthDirect after that is acceptance of the new terms.

13. Law and disputes

These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction, without taking away any protection you have as a consumer in the country you live in. Complaints about a clinician's care may also be raised with their professional regulator.

14. Contact

NeuralSignal Corporation Limited · support@neuralsignal.co.uk